ID: 412 Posted on February 22, 2013 | 1861 Views | 0 Comments

Publication DateJanuary 2011
Publication URL
OverviewThe following website contains a wealth of resources and tools designed to help system administrators, local leaders and staff to support high quality case management in the workforce system.
Organizational Author(s)Social Policy Research Associates
Mathmatica Policy Research, Inc
Funding SourceDepartment of Labor, Employment and Training Administration
Summary"The Employment and Training Administration (ETA) sponsored project, Supporting Integrated Intake and Effective Case Management in the Workforce System, is a technical assistance project designed to identify existing tools and resources about integrated intake processes and high quality case management, and to share those resources with a wide array of workforce system administrators and practitioners. Project deliverables and dissemination activities include a literature review and resource scan, two briefing papers, a variety of in-person conference presentations, and a series of webinars and peer-to-peer web-based learning opportunities. These activities are designed to assist workforce programs to increase their integration at the point of customer intake into the workforce system, and to improve their support for effective case management." (Abstractor: Author)

Major Findings and Recommendations"Case management is an essential component of a customer-centered workforce system. Case managers—sometimes known as career specialists or employment counselors—carry out a wide range of activities and play a critical role in helping guide, support, and motivate customers seeking training, employment, and advancement. To be effective guides, coaches, and mentors, case managers must employ a wide range of skills and tools, all of which must be supported by administrative practices and policies.

This site contains resources and tools designed to help system administrators, local leaders and staff to support high quality case management in the workforce system exploring four essential components of effective case management. These components include: 1. Direct customer service activities (assessment, career planning, coordination of supportive services, and job matching, placement, and follow-up); 2. Monitoring and documenting services and outcomes on a case-by-case basis; 3. Skilled case managers; and 4. Administrative policies and practices and system infrastructures that support case managers and the case management function." (Abstractor: Author and Website Staff)
Cost InformationNo cost information available
Related Resources on Workforce3One

Issue Brief: Effective Case Management: Key Elements and Practices from the Field

Webinar: Assessment: Foundation for Effective Case Management

Webinar: The IEP as a Case Management Tool

Target Populations
Programs/Funding Streams

Related Practices Based on Topic Areas


Be the first to comment on this post.

Add a Comment

What is your organization's experience with the practice described in this resource? Your comment will be reviewed by a moderator before posting. Your name, location, and comment will be visible, but not your email address.

Your email will not be displayed.

Enter your location to provide additional context for conversation. (e.g. Washington, D.C.)

Provide your organization's website address. (e.g.